Failure of Empathy
I'm not one of those simplists who think "big business" is a synonym for "evil" and gets all fuzzy looking if you as why they jump to the conclusion that the "little guy" is automatically the good guy. But here is an example of total lack of empathy in a corporation.
Only 60% of servers up after 110 hours
I'm up again, hopefully for good. (But I know that I have gotten nowhere near all my email, so I assume that most of it went to Never Never Land.) I think I was one of the last websites resurrected at the hosting service I use. It is but one of hundreds of hosting services affected. Each with hundreds or thousands of customers.
Those hosting services are hosed. Many, if not most, will loose most of their customers and go out business because of this. They were reporting up to 30% cancellations by Monday!
As for the 175,000 webmasters.... I know I lost a lot of money. Many will have lost too much money and too many visitors (who think the site went offline for good) to recover and they will go out of business too. Right before Christmas.
But what's it to the jerks who did this? Nothing but some chunks of hardware and digital 1's and 0's. Not people's lives.
Does their attitude ring a bell? It should ;-)
Jeez, how mean it would be to expect those poor little geniuses to bear the pain of admitting they were wrong! They were too proud to admit that everything doesn't go right for them just because they are geniuses, to admit that their cocky attempt was creating a rolling disaster and therefore STOP while they could rollback to the data center in Baltimore - AS THEY HAD PROMISED THEY WOULD IF ANYTHING WENT WRONG.
So, for the sake of these big babies' fragile, weak egos, hundreds and thousands must go out of business.
A little narcissistic? How about flamingly narcissistic?
Obviously, we need some laws. The hardware may have been theirs, but the websites and hosts on them are the property of other people. You negligently or recklessly damage other people's property and you should pay. Just as if you drove a bulldozer through their front door.
THAT penalty they will learn to care about. Time to educate them with the only substitute for empathy there is - fear of the law.
And no, not all big business is like that. Most mature big businesses know that it's bad for business in the long run and that egomaniac executives just destroy morale in the workforce and make decisions to enrich their egos, not your business.
For example, I once worked for a retired personnel executive for the Parker Pen company during its heyday. He was a masterful manager of personnel and absolutely fair and kind and generous. He taught me how to manage personnel, sometimes even advocating for those who worked under me. Why was he so honorable? Because it works! It makes everyone happy and business boom.
A few near-sighted climbers should pause and think about that.
narcissistic personality disorder narcissism